Any complaints of conduct in breach of this Charter should be made to TEMi’s Chief Executive Officer. If you wish to make a complaint, you may be asked to put your complaint in writing.
Where necessary, a formal investigation will be undertaken. The function of the investigator is to impartially investigate and resolve complaints. The investigator will treat seriously any complaint. The investigator will seek to ensure that all complaints are investigated promptly, impartially, and as quickly as practicable.
A complaint will be kept confidential as far as possible. However, you should be aware that in certain cases TEMi may have a duty to report the matter to others, such as the Police.
Further, the alleged offender may need to be informed of the details of the complaint in order to be able to respond to the allegations. Witnesses may also need to be interviewed.
Based on the information collected, a finding may then be made as to whether or not the allegation is substantiated. The complainant and the respondent will be informed of the outcome of the investigation.